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The best way for customers to reach our service team is by using this website. In order for us to be able to help you quickly and efficiently, please provide the detailed information regarding your request via this service ticket form only. Service requests that reach us via phone or email can sometimes cause delays in the processing of your request. Precise problem description ensures better request processing.

Salutation

Title

First Name

Last Name

Phone

Company

Position

Country

State

Zip

City

Street address

Do you have a service contract?

yes no I would like to get an offer

Machine type

Serial no.

Click here for more information about how to find your serial number or ID.

Module type

Module ID

Machine status

Software version

What kind of error has occurred?
Is there an error message? And what is this
Which action led to the error (the more details, the better)?
Is there a log or a protocol?
Did a device or software reboot fix the error?
What have you already tried to fix the error?

Error description

Do you want to upload additional documents?*

yes no

File Upload

Captcha

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